Customer Service Champion

2 weeks ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time
Customer Service Representative

We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to clients.

  • Job Description:

  • Provide support to the Regional Manager and wider Business Development team.

  • Ensure seamless customer service and operational excellence.

  • Provide support for client presentations, proposals, and other sales-related materials.

  • Assist with onboarding new customers, including coordinating account setup and providing training materials.

  • Support clients with technical troubleshooting and escalate issues to the relevant teams.

  • Handle administrative tasks, such as processing invoices and managing order details.

  • Complete market researches.

  • Update and maintain the central CRM system.

  • Required Skills and Qualifications:

  • Excellent English communication skills (at least C1 for both spoken and written).

  • Minimum of 2 years in a customer service, technical support, or operational role within a software technology or textile/apparel-related industry.

  • Ability to travel between Pakistan, Bangladesh, and South India.

  • Strong organization and time management.

  • Professional communication and interpersonal skills.

  • Technical aptitude and the ability to quickly learn new systems.

  • Experience with Zendesk or similar CRM systems.

  • Proficiency in Microsoft Office Suite.

  • Benefits:

  • Fixed schedule.

  • Opportunity to work fully remotely.

  • Inclusive international environment.

  • Compensation in USD.

  • Good bonuses for referring friends.

  • Paid intensive training and probation.

  • Work-life balance.

  • Responsive management interested in your growth and long-lasting cooperation.

  • Greenhouse conditions for self-development.

  • About Us:

  • We are a multinational company that provides secure technical, customer support, and CX services for tech companies around the globe.

  • We work with clients from over 30 countries and speak over 60 languages.

  • We welcome people with various backgrounds and experiences.

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