Customer Service Support Associate

7 days ago


Lahore, Punjab, Pakistan AffinityVibez Pvt Ltd Full time

AffinityVibez is a business management consultancy company based in Pakistan. We provide services to businesses of all sizes, across various industries, to help them address their problems, develop new strategies and make informed decisions.

Key Responsibilities:
  • We are seeking an exceptional customer service professional who will provide technical support to clients and customers via phone, email and live chat.
  • The successful candidate must be able to respond to customer inquiries and issues in a timely and efficient manner.
  • The ideal candidate should have strong problem-solving skills and the ability to troubleshoot and resolve technical issues with our services.
  • The position requires excellent communication skills, both written and verbal, to effectively interact with clients and other teams within the company.
  • The successful candidate will also be responsible for documenting and tracking customer interactions and issues as per company policies.
  • Gathering customer feedback and providing suggestions for improvements to products and services is also a key responsibility of this role.
Benefits and Salary:
  • The salary for this position will be discussed during the interview process.
  • In addition to a competitive salary, we offer EOBI, Provident Fund and monthly performance-based bonuses.
  • The successful candidate will also be eligible for appreciation-based rewards and bi-annual increments, as well as performance-based increments on salary.
Requirements and Qualifications:

The ideal candidate should possess strong customer service and technical support skills.

  • Excellent English communication and problem-solving skills are essential for this role.
  • The successful candidate must be able to multitask and prioritize tasks effectively.
  • Experience with SAP and other software such as CRM is highly desirable.
  • The ability to work effectively in a team-oriented environment is also crucial for success in this role.

Mission-driven organization - Lahore, Pakistan



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