Customer Service Associate

3 days ago


Lahore, Punjab, Pakistan NextStep-Talent (NST) Full time

We are seeking a detail-oriented and solution-focused professional to provide exceptional customer service through various communication channels.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or in-person interactions.
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
  • Maintain accurate customer records by updating account information and documenting interactions.
  • Follow established communication procedures, guidelines, and policies.
  • Escalate unresolved issues to internal teams.
  • Provide feedback on the efficiency of customer service processes.
  • Stay up-to-date on product knowledge, company policies, and industry trends.
Required Skills and Qualifications:

• High school diploma or equivalent (required); associate or bachelor's degree preferred.

• Proven customer support experience or experience as a client service representative.

• Strong communication, problem-solving, and multitasking skills.

• Proficiency in using CRM systems and basic computer applications.

• Ability to stay calm under pressure and handle difficult situations professionally.

Benefits:

• Competitive salary and benefits package

• Training and career development opportunities

• Supportive team environment

• Opportunities for growth within the company



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