
Customer Service Associate
3 days ago
We are seeking a detail-oriented and solution-focused professional to provide exceptional customer service through various communication channels.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or in-person interactions.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
- Maintain accurate customer records by updating account information and documenting interactions.
- Follow established communication procedures, guidelines, and policies.
- Escalate unresolved issues to internal teams.
- Provide feedback on the efficiency of customer service processes.
- Stay up-to-date on product knowledge, company policies, and industry trends.
• High school diploma or equivalent (required); associate or bachelor's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong communication, problem-solving, and multitasking skills.
• Proficiency in using CRM systems and basic computer applications.
• Ability to stay calm under pressure and handle difficult situations professionally.
Benefits:• Competitive salary and benefits package
• Training and career development opportunities
• Supportive team environment
• Opportunities for growth within the company
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