Customer Service Management Head

5 days ago


Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full time

**Job Title:** Customer Service Management Head

We are seeking an experienced Call Centre Manager to lead our Lahore Call Centre, where you will play a critical role in shaping the customer experience and driving business success.

Duties and Responsibilities:
  • Develop and implement customer service strategies that align with our business objectives, ensuring that our customers receive world-class service and support.
  • Maintain a fair call distribution system to ensure even workload among customer service representatives, promoting fairness and equity in our operations.
  • Monitor productivity and generate reports to optimize performance, identifying areas for improvement and implementing changes as needed to drive business growth.
  • Analyze data to improve customer experience, including reducing hold times and improving response rates, to ensure that our customers receive the best possible service.
  • Address customer complaints in a professional manner, resolving issues promptly and fairly, to build trust and loyalty with our customers.
  • Manage and maintain recorded announcement menus, ensuring that our callers receive clear and concise information, to enhance the overall customer experience.
Supervisory Responsibilities:
  • Direct and manage subordinates, providing guidance and support to help them achieve their full potential, and to develop their skills and expertise.
  • Coordinate overall direction, planning, and workflow, to ensure that our team is working efficiently and effectively, and to drive business results.
  • Assign tasks and monitor progress, identifying and addressing any obstacles or challenges that may arise, to ensure that our team is on track to meet its objectives.
Requirements:
  • Bachelor's degree in Business Administration or equivalent, with a strong understanding of customer service principles and practices, and experience in leadership roles.
  • Minimum three years of experience in contact management, with a proven track record of success in leadership roles, and a strong understanding of analytics and data-driven decision-making.
  • Strong analytical and problem-solving skills, with the ability to interpret mathematical concepts and apply them to real-world situations, and to develop practical solutions to complex problems.
  • Excellent communication and leadership abilities, with the capacity to motivate and inspire teams to achieve their goals, and to build trust and loyalty with customers.
Key Skills:
  • Strategic thinking and planning, with the ability to develop and implement effective plans to drive business growth and improvement, and to align with our business objectives.
  • Effective team management, with the capacity to build and lead high-performing teams that deliver exceptional results, and to drive business outcomes.
  • Analytical and problem-solving skills, with the ability to analyze complex data and develop practical solutions, and to drive business improvement.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with colleagues, customers, and stakeholders at all levels, and to build relationships that drive business success.


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    **Job Summary**We are seeking a reliable and detail-oriented customer service representative to act as a communication point for emergency and non-emergency calls at ACE Customer Services.The ideal candidate must be an excellent communicator, able to remain calm and composed, especially in emergencies. Multitasking skills and the ability to take appropriate...


  • Lahore, Punjab, Pakistan Joblogic Service Management Software Full time

    About Us: At Joblogic Service Management Software, we take pride in being a pioneering force in the service management industry. With over 20 years of experience, we have developed a reputation for providing cutting-edge solutions that cater to the unique needs of our customers. Our team of experts works tirelessly to ensure that our software meets the...

  • Service Desk Agent

    3 days ago


    Lahore, Punjab, Pakistan ACE Customer Services Full time

    Join ACE Customer Services as a Communication Coordinator and contribute to our mission of delivering exceptional customer experiences. In this role, you will facilitate seamless communication between teams and customers.**Responsibilities Include:**Communicating with customers and stakeholders via phone, email, or other channels.Coordinating tasks and...


  • Lahore, Punjab, Pakistan Institute of Performance Management Full time

    Institute of Performance Management, Pakistan delivers exceptional customer experiences.Represent the company through various communication channels in a timely and professional manner.Main ResponsibilitiesDeliver accurate information and assistance to resolve customer issues and concerns.Maintain high levels of customer satisfaction by providing excellent...


  • Lahore, Punjab, Pakistan Ghani Group Of Companies Full time

    Group Financial Services HeadThe Group Financial Services Head is responsible for providing strategic leadership and guidance on financial services to the Ghani Group Of Companies.


  • Lahore, Punjab, Pakistan Suzuki Cantt Motors Full time

    Suzuki Cantt Motors is a leading provider of automotive services in the region, with a strong commitment to customer satisfaction and employee development.Job Description:We are seeking an experienced Service Department Head to join our team. The ideal candidate will have a strong foundation in technical knowledge, acquired through formal education or...


  • Lahore, Punjab, Pakistan Talent Splendor Full time

    Talent Splendor is excited to announce a new opportunity for a highly motivated and experienced Manager After Sales Service to join our client's team in Lahore. The ideal candidate will be responsible for leading the After-Sales Service Department and ensuring exceptional customer support and service delivery.The successful candidate will have a strong...


  • Lahore, Punjab, Pakistan Shibli Global Network Full time

    Join us at Shibli Global Network as a Customer Service Manager and take on the challenge of delivering exceptional customer service to our clients. As a Telesales Representative, you will be responsible for conducting outbound sales calls to potential customers and clients.Your responsibilities will include:Conducting outbound sales calls to potential...


  • Lahore, Punjab, Pakistan Excellcomm Full time

    Excellcomm is seeking a highly skilled and experienced IT Customer Service Manager to join our team.Job DescriptionThe ideal candidate should possess a Bachelor's or Master's degree in Computer Science, preferably with a minimum of 4-5 years of experience in customer services, ideally in a technical environment.Hands-on experience with network, systems,...


  • Lahore, Punjab, Pakistan Institute of Performance Management Full time

    About the JobThis Digital Commerce Associate role at the Institute of Performance Management is designed to drive business growth through efficient order processing, effective communication, and strategic sales support.Responsibilities:Order Processing: Collaborate with our sales team to efficiently process and manage sales orders, ensuring timely delivery...


  • Lahore, Punjab, Pakistan M&S Ventures Full time

    Job OverviewM&S Ventures seeks a skilled Customer Response Manager to oversee and enhance customer service operations.Key ResponsibilitiesManage customer interactions, ensuring prompt and effective responses.Develop and implement customer service policies and best practices.Monitor and analyze customer feedback to identify trends and areas for...


  • Lahore, Punjab, Pakistan Highly Keen Full time

    About Our RoleWe are currently seeking an exceptional Head of Accounting Services to lead our financial operations. The successful candidate will have extensive experience in financial management and accounting, with a proven track record of delivering high-quality results.Key ResponsibilitiesFinancial Planning: Develop comprehensive financial plans to drive...


  • Lahore, Punjab, Pakistan Hr Mentors Full time

    Job Title:Financial Services HeadJob Description:As a key member of the Hr Mentors team, you will play a vital role in driving the company's financial success. Your primary responsibility will be to oversee the entire accounting and finance function, ensuring that all operations are conducted with the highest level of accuracy and efficiency.Key...


  • Lahore, Punjab, Pakistan Talent Splendor Full time

    We are seeking a results-driven Manager After Sales Service to join our client's team in Lahore. The ideal candidate will be responsible for leading the After-Sales Service Department and ensuring exceptional customer support and service delivery.The successful candidate will have a strong understanding of service operations and a proven track record of...


  • Lahore, Punjab, Pakistan Mansha Brothers Full time

    Job Summary:Mansha Brothers is seeking a skilled professional to manage its customer service operations. The ideal candidate will have 5 years of experience in a relevant field, with a strong understanding of IT, Networking, and Security.Key Responsibilities:Manage customer relationships and resolve issues efficientlyDevelop and implement customer service...


  • Lahore, Punjab, Pakistan Zafar Securities Pvt Ltd Full time

    Job OverviewZafar Securities Pvt Ltd is a reputable and licensed trading company that offers a wide range of services to its clients.As a key member of our team, the Customer Service Manager will play a crucial role in delivering exceptional customer service and experience to our valued clients.


  • Lahore, Punjab, Pakistan Elegant Menswear Full time

    Job OverviewElegant Menswear is seeking a highly skilled Customer Relationship Manager to join our team.ResponsibilitiesExecuting customer services operations including:Obtaining and verifying customer informationProviding educational content about loyalty programs and promotionsProcessing and dispatching club cardsFollowing up on club card...


  • Lahore, Punjab, Pakistan Ats Technologies Full time

    Join us at Ats Technologies as we seek a Team Operations Supervisor to lead our call center team. The ideal candidate will have a strong background in call center management, with a proven track record of success in team development and operations management.Main Responsibilities:Oversee the day-to-day operations of the call center team, ensuring seamless...


  • Lahore, Punjab, Pakistan Hawk Revenue Group Pakistan Full time

    At Hawk Revenue Group Pakistan, we are dedicated to providing exceptional Revenue Cycle Management (RCM) services for healthcare providers. Our team of experts specializes in streamlining billing processes and ensuring efficient revenue management.This is a full-time on-site role for a Customer Service Representative who will be responsible for handling...


  • Lahore, Punjab, Pakistan Unique School and Academy, Walton Campus Full time

    Unique School and Academy, Walton Campus is looking for a highly organized and detail-oriented Administrative Head to lead our administrative team.Job DescriptionThe ideal candidate will have excellent communication and interpersonal skills, with the ability to work collaboratively as part of a team.Responsibilities:Coordinate administrative tasks, ensuring...