Customer Service Representative Team Lead

7 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

**Team Lead Customer Service Representative Opportunity**

We are seeking a highly motivated and results-driven Team Lead to oversee a group of Customer Service Representatives (CSRs) in telecommunications sales campaigns. As a Team Lead, you will be responsible for managing day-to-day operations, ensuring team members meet or exceed performance targets, and providing ongoing support, coaching, and motivation to drive success.

The Team Lead will work closely with the Campaign Manager to ensure seamless operations while maintaining high customer satisfaction levels and delivering exceptional sales results. If you have a strong background in telecommunications, sales, and team management, this role offers an exciting opportunity to develop and grow in a fast-paced environment.

Key Responsibilities
  • Team Supervision & Leadership: Manage, motivate, and supervise a team of CSRs working on outbound and inbound calls targeting American customers.
  • Performance Monitoring: Monitor individual and team performance to ensure targets are met, track key performance indicators (KPIs), and provide real-time feedback to improve performance.
  • Coaching & Development: Provide regular coaching sessions to enhance sales techniques, customer service skills, and product knowledge, lead training sessions as needed to ensure the team is up-to-date with the latest campaign strategies.
  • Sales Support: Assist CSRs with difficult calls, handle escalated customer concerns, and ensure team members follow company protocols.
  • Campaign Execution: Assist the Campaign Manager in executing and optimizing sales campaigns, ensuring team members align with campaign objectives and targets.
  • Quality Assurance: Ensure CSRs adhere to quality standards, comply with scripts, and maintain professionalism when interacting with customers.

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