
Technical Account Manager
6 days ago
We are looking for a seasoned Technical Account Manager to lead our tool migration projects. The successful candidate will have a strong background in telephony systems, network infrastructure, and project delivery frameworks. In this role, you will be responsible for planning, executing, and coordinating client projects to ensure seamless transitions and implementations.
Key Responsibilities:
- Serve as a technical liaison between clients and internal teams (Telephony, Network, Security, Development)
- Understand client infrastructure and requirements to design tailored tool migration strategies
- Lead and manage tool migration projects end-to-end from scoping to go-live support
- Plan and manage timelines using tools like Microsoft Project or Smartsheet
- Ensure comprehensive documentation of processes, technical designs, and deliverables
- Maintain smooth, proactive communication with clients and internal stakeholders
- Track project issues and risks, ensuring timely resolutions and escalations
- Collaborate effectively with cross-functional teams, ensuring compliance with technical and operational standards
- Bachelor's degree in computer science, Information Technology, or a related field
- 4–5 years of experience in client-facing technical project roles, with at least 2 years in tool migration or systems integration
- Strong understanding oftelephony(VoIP, SIP, ACDs) andnetworking(LAN/WAN, VPNs, firewalls)
- Familiarity withITSM tools,CRM, orWFM platformsis a plus
- Skilled in project planning, documentation, and stakeholder engagement
- Excellent analytical, problem-solving, and troubleshooting abilities
- Strong written and verbal communication skills
- Proficient in tools such asSmartsheet,Microsoft Project,Jira, orConfluence
- PMP or ITIL certification is a plus
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