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Deliver Client Satisfaction and Success as a Key Player

3 weeks ago

Islamabad, Islamabad, Pakistan beBeeClientSuccess Full time $40,000 - $80,000
Job Summary

The Client Success Manager role involves ensuring client satisfaction and success through efficient order processing, fostering strong relationships, addressing customer needs, managing inventory, and contributing to project management efforts.

Key Responsibilities:
  • Order Fulfillment – Process orders and quotes in a timely and accurate manner.
  • Create quotes and orders flawlessly.
  • Meet or exceed customer/contract Service Level Agreements (SLAs) on Quote delivery.
  • Meet or exceed customer/contract SLAs on Order placement.
  • Continuously monitor open orders and expedite where needed.
  • Provide comprehensive and timely communication to customers and Sales teams.
  • Relationship Building – Develop solid relationships with clients.
  • Interact with clients on a daily basis.
  • Establish relationships with multiple people in multiple departments.
  • Constantly communicate outstanding orders, constraints, and alternatives.
  • Coordinate and encourage team member interactions with accounts.
  • Customer Service – Provide for client operational and reporting needs.
  • Provide proactive action to deliver 5-star service.
  • Have a complete understanding of the Service Catalog.
  • Be the first and primary line of contact on all client issues and concerns.
  • Engage Sales teams to coordinate communication of service and needs.
  • Ensure that timely and impactful reporting is provided to clients.
  • Sourcing – Process, coordinate, and manage off-catalog client requests.
  • Ensure custom catalog maintenance on Zones Connect.
  • Process project worksheets for inventory allocations.
  • Monitor and coordinate inventory management activities (Hardware).
  • Monitor and provide support activities on Customer contracts (Software).
  • Project Management – Conduct account planning and coordination of needs.
  • Actively participate in pipeline growth and maintenance activities.
  • Uncover future needs through constant value-driven interactions.
  • Understand account dynamics and look for ways to increase profitability.
  • Understand automation capabilities and look for opportunities to provide those services to clients.
  • Coordinate with Project Management Offices or Enterprise Operations on new client roll-outs.
Required Skills and Qualifications:
  • Experience in Enterprise level sales.
  • Strong customer service skills and commitment to meet or exceed client requirements.
  • Excellent organization skills and process expertise.
  • Ability to work in a fast-paced environment and meet aggressive deadlines.
  • Excellent verbal and written communication skills.
  • Ability to negotiate, influence, and persuade.
  • Analytical with excellent problem-solving skills.
  • Ability to work with little or no supervision.
Benefits:

Comprehensive Benefits package. We are committed to fostering an inclusive and diverse workplace where every team member is valued and supported.

Benefits include employee life insurance, health coverage for employees, spouse, and children, optional discounted coverage for parents, Voluntary Pension Fund Scheme, Employee Old-Age Benefit Institution (EOBI), complimentary meals, and access to an in-house gym.

Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Work Schedule:

Job timings: 5:00 PM to 2:00 AM (PK time).