Customer Retention Expert

5 days ago


Lahore, Punjab, Pakistan RepairDesk Full time

We are seeking a highly motivated Customer Success Manager to join our team at RepairDesk. As a key member of our customer success team, you'll be responsible for driving growth and retention through proactive account management.

About Our Team

We're a dynamic team of professionals passionate about delivering exceptional customer experiences. Our goal is to empower our customers to achieve their business objectives, and we're looking for someone who shares our vision.

Job Responsibilities
  • Serve as the main point of contact for established accounts.
  • Regular follow-ups to monitor satisfaction and ensure desired outcomes.
  • Build long-term relationships by understanding customer objectives and challenges.
  • Monitor customer health metrics and address potential issues proactively.
  • Identify opportunities to upsell or cross-sell additional features or products based on customer needs.
Requirements
  • Bachelor's degree in Business, IT, or related field.
  • 1-2 years experience in SaaS implementation, customer success, or similar role.
  • Excellent communication, relationship-building, and problem-solving skills.
  • Experience with Zoho CRM or similar customer management tools.
  • Understanding of SaaS product lifecycles and customer onboarding processes.
Our Benefits Package
  • Health insurance for self, spouse, and children.
  • Provident fund.
  • Paid leaves (casual, medical, and annual).
  • Subsidized lunch/dinner.
  • Maternity and paternity benefits.
  • Paid trips and tours.
  • Profit/stocks sharing plan for tenured employees.


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