Support Service Delivery Professional

4 days ago

Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time 3,500,000 - 7,000,000
Customer Support Specialist Role">

We are seeking an individual to fill the position of Customer Support Specialist. This role involves providing exceptional support services to customers through written and verbal communication, resolving queries in a timely and professional manner.

Key Responsibilities:">
  • ">
  • Respond to customer inquiries professionally, addressing concerns about products and services, placing/cancelling orders or gathering details of complaints.">
  • Accurately document interactions with customers, recording details of inquiries, complaints and comments, along with actions taken.">
  • Follow up on customer requests to ensure appropriate actions were taken, striving for First Contact Resolution (FCR).">
  • Elevate unresolved customer grievances or special requests to relevant departments for further investigation.">
  • Promote organizational excellence by actively seeking opportunities to add value to job accomplishments and exceed expectations.">
">Required Skills and Qualifications:">
  • ">
  • Bachelor's degree or higher.">
  • Previous experience in customer support is preferred.">
  • Flexibility to work flexible hours.">
  • Excellent written and verbal communication skills in English.">
  • Proficiency in Microsoft Office software, particularly Excel and Word.">
  • Collaborative mindset and strong customer service focus.">
  • Effective problem-solving abilities and technical communication skills.">
">About Our Organization:">

Our organization prioritizes innovation, teamwork, and continuous improvement. We provide growth opportunities and aim to deliver exceptional customer experiences.

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