Technical Help Expert

4 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Title:

Technical Help Expert

The Position

We are seeking a highly skilled Technical Help Expert to join our team. As a key member of our support team, you will be responsible for providing expert technical assistance to our customers, ensuring they receive the best possible service.

Main Tasks
  1. Customer Support: Offer timely and effective support to customers via various communication channels, resolving their queries and issues professionally.
  2. Software Implementation: Assist customers in deploying and configuring software applications, ensuring smooth integration and optimal performance.
  3. Feedback Analysis: Collect and analyze customer feedback to identify areas for improvement and optimize our products and services.
  4. Relationship Development: Build and maintain strong relationships with customers through regular communication and follow-ups.
  5. Training Delivery: Deliver training sessions to customers on how to effectively use software solutions, enhancing their productivity and efficiency.
  6. Quality Assurance: Participate in testing software updates and new features to ensure quality and functionality.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Excellent communication and interpersonal skills.
  • Previous experience in customer service or software support is preferred.
  • Ability to diagnose and resolve technical problems efficiently.
  • Proficiency in implementing and training software solutions.


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