
Senior Support Advisor
3 days ago
**Overview of the Role**
We are looking for a highly skilled Senior Customer Service Specialist to join our team at ibex. This role involves providing exceptional customer service and support, maintaining accurate records, and following up on customer requests.
**Responsibilities**
- Respond to customer inquiries in a professional and timely manner.
- Keep detailed records of customer interactions and transactions.
- Follow up on customer requests and aim for First Contact Resolution (FCR).
- Escalate unresolved customer complaints or special requests to designated departments.
- Take ownership of new and different requests and explore opportunities to add value to job accomplishments.
**Requirements**
- Excellent communication skills, both written and verbal.
- Able to communicate technical information clearly and concisely.
- Intermediate degree or above in a relevant field.
- Strong English communication skills.
- Proficient in MS Office, particularly MS Excel and MS Word.
**What to Expect**
After submitting your application, our recruitment team will review it and contact you within 3 working days for initial screening. We look forward to reviewing your application
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