Software Technical Advisor

2 days ago


Karachi, Sindh, Pakistan EWS Group Full time
About the Position

We are looking for a highly motivated and experienced Technical Support Specialist to join our EWS Group team. As a Senior IT Professional, you will be responsible for providing technical support to our clients and ensuring their issues are resolved promptly and efficiently.

You will work closely with our development team to resolve complex technical issues and provide training to clients on our Club Software products. Your strong technical background and excellent communication skills will enable you to effectively communicate with clients and internal stakeholders.

  • Key Responsibilities:
  • Customer Support & Issue Resolution: Assist clients with technical inquiries via email, phone, and live chat.
  • Technical Troubleshooting & Escalation: Act as a Tier 2 support level for complex technical issues.
  • Product Knowledge & Guidance: Provide product knowledge and training to clients.

Required Skills & Qualifications:

  • Excellent Communication Skills: Strong verbal and written communication in English.
  • Technical Proficiency: Strong working knowledge of Microsoft Office and website applications.
  • Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment.


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