Chief Customer Experience Manager

2 days ago

Karachi, Sindh, Pakistan beBeeService Full time 900,000 - 1,200,000
Customer Service Specialist

We're looking for a skilled professional to join our team as a Customer Service Specialist. This role involves delivering exceptional customer support and ensuring that customers receive the best possible experience.

  • Manage and resolve customer complaints and provide product/service information to customers.
  • Dealing with customer cases in a professional manner and using CRM to track cases with the goal of maximizing customer satisfaction and retention.
  • Determining the quickest, most effective ways to answer a client's or customer's questions.
  • Lead and motivate a team of customer service representatives to deliver outstanding customer experiences.
  • Identify and escalate priority issues
  • Follow up customer calls where necessary.
  • Strong time management and decision making skills.

Requirements:

  • Bachelor's degree holder.
  • 2 - 3 years of work experience in the same field.
  • Proficient in relevant computer applications such MS office and CRM software's.
  • Knowledge of customer service practices and principles.
  • Ability to follow and meet deadlines.
  • Leadership Skills
  • Good Communication Skills
  • Adaptability and strong problem solving skills.
  • Fluency in English / Urdu.

Benefits:

Market Competitive salary package and a full-time employment opportunity.

Work Details:

Morning shift: 10AM to 6PM

This is a mid-senior level position, ideal for individuals seeking a challenging role in customer service.

A career in customer service can be rewarding and fulfilling, offering opportunities for growth and development.

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