Remote E-Commerce Customer Experience Champion

1 week ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

E-Commerce Sales Outreach Specialist


We are seeking a highly skilled and motivated E-Commerce Sales Support Specialist to join our team. As an E-Commerce Sales Support Specialist, you will be the primary point of contact for customers, providing exceptional customer service and support via phone, live chat, email, and SMS.

  • Customer Assistance: Provide friendly and efficient support to customers regarding products, orders, returns, and refunds.
  • Product Recommendations: Assist customers in making informed purchasing decisions through personalized suggestions and detailed product knowledge.
  • Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy.
  • Sales Support: Identify upselling and cross-selling opportunities to boost revenue and improve the customer experience.
  • Customer Insights: Maintain detailed records of customer interactions and feedback to inform internal improvements.
  • Team Collaboration: Share insights and customer trends with the internal team to optimize the support process.

What We're Looking For:


  • 1+ year of experience in e-commerce, customer service, or sales support.
  • Excellent communication skills - both written and verbal.
  • Experience with CRM platforms is a plus.
  • Ability to remain calm and resourceful when handling customer concerns.
  • Strong attention to detail and organizational skills.
  • Self-motivated and comfortable working in a fast-paced remote environment.

Why Work With Us:


  • Earn commissions and enjoy annual performance-based increases.
  • Paid time off to rest and recharge.
  • HMO health coverage or a health stipend to keep you protected.
  • Performance and recognition bonuses to celebrate your successes.
  • 100% permanent work-from-home setup - no commute needed.
  • A supportive and friendly team culture with opportunities for career growth.


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