E-Commerce Customer Experience Advocate

7 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

About the Role

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  • Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced environment where no two days are ever the same?
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We're seeking an E-Commerce Sales Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing top-notch assistance to customers via phone, live chat, email, and SMS.

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Your Key Responsibilities:

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  • Customer Assistance: Provide friendly and efficient support to customers regarding products, orders, returns, and refunds.
  • Product Recommendations: Assist customers in making informed purchasing decisions through personalized suggestions and detailed product knowledge.
  • Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy.
  • Sales Support: Identify opportunities to upsell and cross-sell products to boost revenue and enhance the customer experience.
  • Customer Insights: Record and analyze customer interactions and feedback to inform internal improvements.
  • Team Collaboration: Share insights and customer trends with the internal team to optimize the support process.
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What We're Looking For:

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  • A minimum of 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent communication skills, both written and verbal.
  • Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus.
  • The ability to remain calm and resourceful when handling customer concerns.
  • Strong attention to detail and organizational skills.
  • Self-motivation and comfort working in a remote, fast-paced environment.
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Why Join Us?

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  • Earn commissions and enjoy annual performance-based increases.
  • Paid time off to rest and recharge.
  • HMO health coverage or a health stipend (depending on location) to keep you protected.
  • Performance and recognition bonuses to celebrate your successes.
  • A 100% permanent work-from-home setup – no commute needed.
  • A supportive, friendly team culture with real opportunities for career growth.
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