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Customer Support Manager
1 day ago
We are seeking a seasoned Customer Support Manager to spearhead customer service efforts in the telecom and banking sectors.
This role demands exceptional problem-solving skills, effective communication, and a strong passion for delivering outstanding customer experiences.
Key Responsibilities:- To respond promptly to customer inquiries via phone, email, and chat channels with professionalism and courtesy.
- To provide accurate and timely information about products, services, and company policies, ensuring seamless customer interactions.
- To efficiently resolve customer complaints, escalating complex issues when necessary, and following up to ensure satisfaction.
- To process orders, returns, and exchanges accurately and within specified timeframes, maintaining high levels of customer satisfaction.
- To collaborate closely with logistics and operations teams to track shipments and delivery status, fostering a cohesive customer-centric approach.
- To maintain and update customer accounts, interactions, and transaction records in the CRM system, ensuring data integrity.
- To prepare periodic reports on customer interactions and issues for review by management, facilitating informed decision-making.
- To build sustainable relationships with customers by providing personalized service, tailoring interactions to meet their unique needs.
- To work in tandem with sales, marketing, and technical support teams to address customer needs, driving business growth.
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Customer Support Manager
2 days ago
Lahore, Punjab, Pakistan People Full timeJob Description">The Sales and Support Team Lead will be responsible for leading the team to achieve high customer satisfaction and quality standards. This involves organizing training to enhance team performance, collaborating with the Sales Department on lead generation, sales strategy, and customer handling, and coordinating with the Operations Team for...
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Customer Support Expert
1 day ago
Lahore, Punjab, Pakistan ITECHLEADZ Full timeJoin Our Team: We are seeking a dedicated and enthusiastic Proactive Support Executive to join our dynamic team in Full-Time, On-Site roles. As a member of our expert travel industry advisors team, you will provide exceptional customer support, ensuring customer satisfaction through effective communication and prompt issue resolution.Our company is available...
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Manager Customer Support Role
2 days ago
Lahore, Punjab, Pakistan Mansha Brothers Full timeKey Responsibilities: As a Manager Customer Service, your primary responsibilities will include managing customer relationships, resolving issues, and ensuring customer satisfaction. You will also lead a team of customer support representatives and provide guidance and training to ensure they meet our high standards.Organizational Structure: Mansha Brothers...
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Customer Support Expert
5 days ago
Lahore, Punjab, Pakistan Ideasols Technologies Full timeJob Description:The successful candidate will be responsible for responding to customer inquiries via WhatsApp and phone calls, addressing and resolving concerns or issues, gaining in-depth knowledge of our products and services, managing and tracking customer orders, and gathering valuable feedback from customers.This is a fantastic opportunity to develop...
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Devsinc Customer Support Director
5 days ago
Lahore, Punjab, Pakistan Devsinc Full timeJob SummaryWe are seeking an accomplished Customer Support Manager who can lead and manage our customer support team to deliver exceptional service and ensure client satisfaction. The ideal candidate will have 7+ years of experience in customer support, with at least 3 years in a managerial role.The successful candidate will be responsible for developing and...
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Customer Support Specialist
3 days ago
Lahore, Punjab, Pakistan TechSea Full timeCompany OverviewTechSea is a rapidly expanding SaaS-based IT and career services company with operations in the United States and Pakistan. We deliver exceptional solutions to customers, seeking passionate individuals to join us as we expand.Job DescriptionHandle customer inquiries, complaints, and escalations professionally via Zendesk, email, phone, and...
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Customer Support Representative
1 day ago
Lahore, Punjab, Pakistan Planlab solution Full time**Job Title:** Customer Support RepresentativePlanlab Solutions is seeking a highly skilled and experienced customer support representative to join our team on a night shift basis. The ideal candidate will have excellent communication skills, proficiency in CRM software, and the ability to work independently.The successful candidate will be responsible for...
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Customer Support Specialist
5 days ago
Lahore, Punjab, Pakistan Cosmos Intl. Full timeJob DescriptionThe Customer Support Specialist will be responsible for reaching out to customer leads through various channels, analyzing the market's potential, and tracking sales performance.Primary Responsibilities:Sell products and services to existing and prospective customers using solid arguments.Perform cost-benefit and needs analysis of...
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Lahore, Punjab, Pakistan Rania Zahra Full timeKey ResponsibilitiesShopify Store Management: Manage and update the Shopify store, ensuring product listings, descriptions, and prices are accurate.Customer Support: Respond to customer queries via calls, emails, and chat, addressing complaints and providing resolutions professionally.Order Management: Process customer orders and place them with designers,...
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Customer Support Professional
3 days ago
Lahore, Punjab, Pakistan Diem Full timeAt Diem, we are seeking a skilled Customer Support Specialist to join our team. This role involves responding to customer inquiries in a timely and accurate manner, via various communication channels.The ideal candidate will possess excellent problem-solving skills, be able to multi-task effectively, and demonstrate patience when handling complex cases.Key...
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Customer Support Professional
6 days ago
Lahore, Punjab, Pakistan Thingtrax Ltd Full timeAbout the RoleThis Customer Support Specialist position at Thingtrax Ltd involves delivering exceptional technical assistance to customers across various communication channels. As a key member of our support team, you will foster strong relationships with customers by providing prompt and effective solutions to their queries.Duties and...
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Customer Support Team Lead
1 day ago
Lahore, Punjab, Pakistan ActiveKey Solutions Full timeJob OverviewThe Customer Support Team Lead is responsible for overseeing the customer support team and ensuring that all customer inquiries are handled in a timely and efficient manner.This includes managing workflow, distributing work evenly among team members, and ensuring that all tasks are completed in a timely manner.The ideal candidate will have...
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Customer Support Specialist
1 day ago
Lahore, Punjab, Pakistan Nationwide Enterprises Full timeAbout Nationwide EnterprisesWe are a dynamic organization committed to delivering exceptional customer experiences.As a Customer Support Representative, you will play a key role in shaping our customers' interactions with us.Our team is passionate about providing timely and effective solutions to customer inquiries.We value diversity and promote employee...
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Customer Support Professional Wanted
2 days ago
Lahore, Punjab, Pakistan Cutting Edge BPO Full timeCompany OverviewCutting Edge BPO is committed to providing top-notch services that exceed customer expectations.Job DescriptionAs a Customer Support Manager, you will be responsible for handling a variety of calls, including:Inbound customer service calls.Inbound sales calls.Collections calls.Technical support inquiries.You will need to demonstrate excellent...
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International Customer Support Liaison
3 days ago
Lahore, Punjab, Pakistan Abacus BPO Full timeAbout the Role:At Abacus BPO, we are committed to providing exceptional customer support services. As a key member of our team, you will be responsible for handling multiple chat sessions with customers worldwide. Your primary goal is to resolve issues efficiently and effectively, while maintaining a high level of professionalism and empathy.Key...
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Customer Support Associate
3 days ago
Lahore, Punjab, Pakistan SuperWise International Full timeJob OverviewSuperWise International is seeking a highly skilled Customer Support Associate to join our team. As a customer-facing representative, you will be responsible for providing exceptional support and service to our clients.The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to work effectively in...
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Customer Support Expert
5 days ago
Lahore, Punjab, Pakistan Hazen Technologies Inc. Full timeCustomer Support ExpertWe are seeking a highly skilled Customer Support Expert to join our team. As a key member of our operations team, you will be responsible for delivering exceptional business process outsourcing (BPO) services to our clients based in the USA.About the RoleData Entry and Accuracy: Perform high-volume data entry tasks with speed and...
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Customer Support Team Member
3 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeCall Center Job OpportunityWe are seeking a highly motivated and dedicated individual to join our team as a Customer Support Representative at Taurus Call Center. As a key member of our customer support team, you will be responsible for delivering exceptional customer service through a variety of channels.Key ResponsibilitiesThe successful candidate will be...
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Customer Support Supervisor
1 day ago
Lahore, Punjab, Pakistan Nayyer Industries (Pvt.) Limited Full timeNayyer Industries (Pvt.) Limited seeks an experienced and skilled Operation Executive to work at our Lahore Head Office.About the Role: The successful candidate will provide exceptional customer support, handle after-sales issues, and track and address delayed deliveries.What We Offer: A dynamic work environment, opportunities for growth and development, and...
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Customer Support Specialist
6 days ago
Lahore, Punjab, Pakistan The First Law Full timeWe are seeking a dedicated Customer Support Specialist to join our team at The First Law. In this role, you will be responsible for delivering exceptional customer experiences by handling inquiries, resolving issues efficiently, and providing accurate information about services and company policies.Key Responsibilities:Tackle customer concerns via multiple...