Order Support Specialist
1 day ago
Customer Experience Specialist
We're looking for a skilled Customer Experience Specialist to join our team. As a key member of our support team, you'll be responsible for delivering exceptional customer service and ensuring that every interaction feels smooth, personal, and on-brand.
- What You'll Be Doing:
- Providing top-notch customer support via phone, email, live chat, or SMS to help with orders, returns, or product questions.
- Following up on order tracking, resolving issues smoothly, and offering thoughtful solutions.
- Keeping things documented – from common questions to key feedback.
- Sharing helpful insights with the team to improve the overall customer journey.
Requirements:
- 1+ year of experience in customer support, VA roles, or e-commerce.
- Clear, friendly written and verbal communication.
- Familiarity with Shopify, Zendesk, or Gorgias (bonus points).
- A calm and proactive approach when solving customer issues.
- Strong organization, attention to detail, and time management.
Benefits:
- Performance-based raises and bonuses.
- Paid time off and HMO health coverage.
- Fully remote – work from anywhere you feel productive.
- A friendly, collaborative team culture.
- Opportunities to grow and level up your skills.
Others:
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