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Front Office Operations Manager
24 hours ago
Job Summary:
The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest satisfaction and operational efficiency. This leadership role requires a proactive individual with a passion for hospitality and proven track record in front office management.
Key Responsibilities:
- Guest Services: Maintain high service standards and address feedback and concerns promptly.
- Team Leadership: Lead, mentor, and develop front desk staff, fostering a positive work environment and promoting professional growth.
- Operational Efficiency: Oversee daily front desk operations, ensuring seamless coordination and efficient workflow.
- Financial Performance: Manage front office budgets, monitor financial performance, and implement strategies to achieve revenue targets.
- Reservation Management: Oversee guest reservations, ensuring accuracy and optimal room allocation.
- Compliance and Safety: Ensure all front office operations comply with local regulations and industry standards, maintaining a safe environment for guests and staff.
Requirements:
- Bachelor's degree in Hospitality Management or related field
- Minimum 5 years of experience in front office management within the hotel industry
- Strong leadership and team management skills
- Excellent communication, negotiation, and interpersonal skills
- Proficiency in hotel management software and systems
- In-depth knowledge of industry trends and best practices
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