Guest Service Director

23 hours ago


Lahore, Punjab, Pakistan People (Professional Employers Pvt Ltd) Full time

About the Role:

The Hotel Administration Leader will be responsible for managing the front office operations, ensuring excellent guest experiences and efficient operational processes. This role requires a dynamic individual with strong leadership skills and a passion for hospitality.

Main Responsibilities:

  1. Lead Guest Services: Deliver exceptional guest satisfaction by maintaining high service standards.
  2. Develop Team Members: Foster a positive work environment, lead, mentor, and develop front desk staff.
  3. Ensure Operational Efficiency: Oversee daily front desk operations, ensuring seamless coordination and efficient workflow.
  4. Manage Financial Performance: Monitor financial performance, manage front office budgets, and implement strategies to achieve revenue targets.
  5. Optimize Reservation Management: Oversee guest reservations, ensuring accuracy and optimal room allocation.
  6. Maintain Compliance and Safety: Ensure all front office operations comply with local regulations and industry standards.

Qualifications:

  • Bachelor's degree in Hospitality Management or related field
  • Minimum 5 years of experience in front office management within the hotel industry
  • Strong leadership and team management skills
  • Excellent communication, negotiation, and interpersonal skills
  • Proficiency in hotel management software and systems
  • In-depth knowledge of industry trends and best practices


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