Front Desk Supervisor

13 hours ago


Lahore, Punjab, Pakistan Ideal Smile Full time
Job Summary

We are seeking an experienced Office Manager to lead our front desk operations and drive business growth at Ideal Smile. This key role requires a unique blend of technical, administrative, and interpersonal skills, with a focus on delivering exceptional customer service, improving operational efficiency, and driving business success.

Key Responsibilities:
  • Manage front desk operations, including patient communication, appointment scheduling, and treatment planning.
  • Develop and maintain relationships with patients, addressing concerns and providing clear guidance on treatment options and financial arrangements.
  • Analyze case acceptance ratios, identify areas for improvement, and implement strategies to increase conversion rates.
  • Maintain accurate and up-to-date patient records, ensuring compliance with regulatory requirements.
  • Lead by example, inspiring staff to deliver exceptional customer service and maintain high-quality standards.
Requirements:
  • Proven experience in office administration or a related field, preferably in a dental practice setting.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with patients, staff, and external partners.
  • Strategic thinking, problem-solving, and analytical skills, with the ability to drive business growth and improve operational efficiency.
  • Proficiency in Microsoft software packages, including Word, PowerPoint, Outlook, and Excel.
  • Strong leadership skills, with the ability to inspire and motivate staff to achieve outstanding results.


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