Technical Support Analyst

6 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

We are looking for an enthusiastic and career-oriented individual to join our team as a Customer Support Analyst. The ideal candidate will have a strong background in web-based products and services, with excellent communication skills and a customer-focused approach.

As a Customer Support Analyst, you will be responsible for providing exceptional support to clients using our Club Software products and other offerings. This will involve troubleshooting software-related issues, providing product knowledge and guidance, and collaborating with different departments to ensure efficient and comprehensive support.

The successful candidate will be a team player with exceptional communication skills, able to work effectively in a fast-paced environment and provide top-notch member service. If you are passionate about providing excellent service and have a strong ability to troubleshoot and resolve technical issues, we encourage you to apply for this exciting opportunity.

Main Responsibilities:

  • Client Support & Technical Assistance: Provide support to clients through various channels, including email, phone, and live chat. Resolve technical issues and provide solutions.
  • Product Expertise & Guidance: Offer product knowledge to clients, recommend upgrades, and ensure they understand how to utilize our software effectively.
  • Interdepartmental Collaboration: Work closely with the development and quality assurance teams to resolve client issues. Communicate with other departments to ensure seamless club operations.
  • Issue Documentation & Tracking: Record, track, and monitor client issues within the ticketing system to ensure prompt resolutions.
  • Member Services Support: Assist with member-related inquiries, upgrades, bookings, and other needs, ensuring smooth service delivery.
  • Event Support & Membership Access Management: Develop expertise in supporting club events and managing member access to exclusive offerings.
  • Continuous Improvement: Contribute to identifying areas for improvement based on member feedback.

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