Technical Solutions Expert

6 days ago


Islamabad, Islamabad, Pakistan Motive Technologies, Inc Full time

Motive Technologies, Inc is a leader in the physical operations sector, providing innovative solutions that empower safety, operations, and finance teams. Our platform enables clients to manage their drivers, vehicles, equipment, and fleet-related spend in a single system.

We serve over 120,000 customers across various industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Our mission is to deliver complete visibility and control through industry-leading AI, significantly reducing manual workloads by automating and simplifying tasks.

About the Position:

The Customer Success Manager is responsible for ensuring our customers achieve their desired outcomes through the use of our solutions. This role involves developing and executing plans to drive client success and growth, collaborating with cross-functional teams to identify and address client needs, and providing exceptional client experience through regular communication and issue resolution.

Responsibilities:

  • Developing and executing plans to drive client success and growth
  • Collaborating with cross-functional teams to identify and address client needs
  • Providing exceptional client experience through regular communication and issue resolution
  • Demonstrating expertise in SaaS applications and technology

Requirements:

  • Proficiency in both English & Spanish languages (written and verbal)
  • 3+ years of prior experience in a customer-facing role
  • Customer Success or Account Management experience
  • Demonstrate knowledge of effectively managing a book of business of 90+ large business accounts proactively and independently
  • Strong grasp of SaaS applications


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