Key Business Performance Manager

2 days ago

Shalimar Tehsil, Pakistan beBeeLeadership Full time 800,000 - 1,000,000

Job Title: Key Business Performance Manager

Description

The ideal candidate will be responsible for leading the strategic direction and daily operations of a call center team. This includes ensuring seamless execution of business objectives, motivating and coaching team members to achieve sales targets and customer satisfaction goals.

This is a leadership role that requires exceptional skills to manage and develop team members, drive efficiency, and foster a competitive environment. The successful candidate will have a proven track record in similar capacities, excellent communication and problem-solving skills, familiarity with multiple campaigns, and the ability to analyze data and make informed decisions.

We are looking for a skilled professional who can take charge of the day-to-day activities of the call center team, prioritize tasks effectively, and drive results-oriented initiatives. If you have a passion for delivering high-quality services, achieving business objectives, and growing your career, this could be the perfect opportunity for you.

Responsibilities
  • Lead inbound and outbound call center activities, focusing on quality service, policy compliance, and best practices.
  • Monitor and review phone calls to assess performance and identify areas for improvement.
  • Presentation of regular sales reports to senior management, highlighting successes and challenges.
  • Development and transfer of expertise to team members, enhancing their skills and knowledge base.
  • Analysis of operational issues and proposal of innovative solutions to drive efficiency and productivity.
Skill Requirements
  • Proven leadership experience in a similar capacity.
  • Excellent communication, problem-solving, and analytical skills.
  • Familiarity with multiple campaigns and sales strategies.
  • Able to analyze data, identify trends, and make informed decisions.
Benefits

The successful candidate will have access to ongoing training and development opportunities, enabling them to grow professionally and personally. Our company offers a dynamic work environment where teamwork and collaboration thrive.

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