Senior Insurance Specialist

23 hours ago

Islamabad, Islamabad, Pakistan beBeeInsurance Full time 800,000 - 1,200,000
Expert Insurance Professional

This is a senior role that requires an individual with expert insurance experience to drive service excellence in customer journeys.

  • Claims Management and KPIs: The successful candidate will lead insurance claims processes, ensuring turnaround time, settlement accuracy, and customer satisfaction are consistently met.
  • Claims Awareness and Education: We seek someone who can design and execute customer education campaigns that build trust, transparency, and awareness of claims processes across digital and assisted channels.
  • Customer Journey Mapping: Our ideal candidate will map end-to-end customer journeys, identify friction points, and drive digital enablement to create convenience and seamless experiences.
  • Complaints Management and RCA: The chosen candidate will manage escalated complaints with empathy and efficiency. They will also conduct comprehensive Root Cause Analysis (RCA) to address systemic issues and minimize repeat complaints.
  • Digital Enablement and Innovation: We need someone who can use digital tools, automation, and self-service channels to simplify processes and deliver hassle-free, customer-first solutions.
  • Customer-Centric Strategies: This role involves implementing creative service strategies to resolve complaints effectively, improve claims success, and strengthen customer trust.
  • Market Research and Insights: The successful candidate will conduct ongoing research on competitor products and journeys to benchmark best practices, identify gaps, and suggest improvements.
  • Experience Metrics (NPS and WOM): Directly contributing to improving our Net Promoter Score (NPS) and ensuring every touchpoint builds positive word of mouth for the business are key aspects of this role.

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