Client Care Associate

5 days ago


Lahore, Punjab, Pakistan Transworld Full time
About the Role

We are seeking a dedicated Client Care Associate to join our customer care team at Transworld. As a key member of our team, you will be responsible for providing exceptional support to our clients through inbound calls, ensuring high levels of satisfaction and loyalty.

Key Responsibilities:

  • Provide exceptional customer service through inbound calls, resolving issues and addressing concerns.
  • Maintain a deep understanding of our products and services to provide accurate information and assistance.
  • Collaborate with internal teams to ensure seamless CX operations and continuous improvement.
  • Stay up-to-date on industry trends and best practices to enhance customer care and service delivery.

What We're Looking For:

  • Excellent communication and interpersonal skills, with a strong focus on empathy and problem-solving.
  • A passion for delivering exceptional customer experiences and exceeding client expectations.
  • Strong attention to detail and a commitment to adhering to customer care policies and procedures.
  • A positive and professional attitude, with a strong ability to work in a fast-paced environment.


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