Customer Support Specialist

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Key Responsibilities

We are seeking a highly skilled Customer Support Specialist to manage large volumes of customer interactions via phone calls.

  • Generate sales leads by identifying and assessing customers' needs to achieve satisfaction.
  • Foster sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate and complete information by utilizing relevant methods and tools.
  • Meet individual and team sales targets, as well as call handling quotas.
  • Address customer complaints in a timely manner, offering suitable solutions and alternatives.
  • Maintain accurate records of customer interactions and process customer accounts.
  • Adhere to established communication procedures, guidelines, and policies.
Requirements

To succeed in this role, you will need to possess:

  • Prior experience in customer support or client service.
  • A proven track record of consistently exceeding sales targets.
  • Strong phone handling skills and active listening abilities.
  • Familiarity with CRM systems and best practices.
  • Excellent communication and presentation skills.
  • The ability to multitask, prioritize tasks, and manage time effectively.


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