Senior Call Center Manager

2 days ago

Lahore, Punjab, Pakistan beBeeCallCenter Full time 100,000 - 150,000
Job Title: Call Center Supervisor

Location: Lahore

Industry: BPO / Outsourcing

About Our Operation:

We're seeking a skilled and experienced Call Center Supervisor to lead our team's performance, oversee day-to-day operations, and drive results.

Key Responsibilities:
  • Develop and implement effective strategies to enhance call center productivity and efficiency.
  • Recruit, onboard, and train new staff members.
  • Monitor and analyze key performance indicators (KPIs), identifying areas for improvement and implementing corrective actions.
  • Manage relationships with clients and stakeholders, ensuring excellent communication and service delivery.
  • Collaborate with cross-functional teams to develop and implement process improvements.
Requirements:
  • 3+ years of experience in managing call center teams or related field.
  • Strong expertise in leadership, problem-solving, and time management.
  • Familiarity with CRM platforms, dialer systems, and data analysis tools.
  • Excellent verbal and written communication skills, with ability to handle multiple priorities and campaigns simultaneously.
What We Offer:
  • Rapid career growth in a dynamic organization
  • Energetic and collaborative work environment
  • Performance-based incentives and bonuses
Job Specification:Leadership & Team Management

Proven ability to motivate and manage high-performing call center teams, driving results and exceeding targets.

KPI & Performance Management

Strong understanding of call center metrics and ability to analyze and improve performance through data-driven insights.

Campaign Management

Skilled in developing and executing successful outbound/inbound campaigns, delivering exceptional client satisfaction.

Communication Skills

Excellent written and verbal communication, with ability to handle complex client relationships and internal stakeholder interactions.

Problem Solving & Decision Making

Strong analytical and critical thinking skills, with ability to resolve operational issues quickly and make informed decisions.

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