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Recovery Call Center Manager

2 weeks ago

Lahore, Punjab, Pakistan Grand City Full time 500,000 - 1,000,000 per year

Role Description

This is a full-time, on-site role for a Recovery Call Center Manager located in Lahore. The Recovery Call Center Manager will be responsible for overseeing the daily operations of the call center, ensuring customer satisfaction, managing a team of call center agents, and analyzing call center data to improve efficiency. The manager will also be responsible for developing strategies to meet and exceed service level expectations and handling escalated customer issues effectively.

Qualifications

  • Customer Satisfaction and Communication skills
  • Experience in Contact Center Management and Team Management
  • Strong Analytical Skills
  • Excellent leadership and interpersonal skills
  • Ability to work on-site in Lahore
  • Prior experience in the real estate or housing development industry is a plus
  • Bachelor's degree in Business Administration, Management, or a related field