Solutions Delivery Associate

2 weeks ago


Islamabad, Islamabad, Pakistan WellnessLiving Systems Inc. Full time
Job Description

This role is responsible for providing top-notch customer service, resolving issues efficiently, and ensuring customer satisfaction. As a Customer Service Expert, you will be the first point of contact for our customers and will take ownership of each issue.

Responsibilities:
  • Answer inbound calls & emails from customers
  • Provide software support by troubleshooting technical issues or general account queries
  • Investigate the root cause of issues using system knowledge
Requirements:
  • 1-3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia)
  • Highly organized and detail-oriented
  • A solution-oriented approach to problem-solving
  • Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses
  • Strong interpersonal skills and proficiency in English communication (both written & verbal)


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