Lead Cabin Crew Member

8 hours ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Customer Experience Specialist

Job Summary:

We are seeking a highly skilled and dedicated individual to join our team as a Customer Experience Specialist. As a Lead Cabin Crew member, you will be responsible for delivering exceptional customer service to all passengers while ensuring their safety and comfort throughout the flight cycle.

About the Role:

  • You will act as the airline's ambassador, striving to achieve customer loyalty and promote a positive corporate image by enhancing the overall customer experience.
  • You will ensure timely attendance, proper grooming, fitness, and legality for assigned flights.
  • You will attend briefings to understand flight details, roles, targets, security checks, and boarding procedures.

Responsibilities:

Safety Measures
  • Instruct passengers on safety procedures to ensure their safety and comfort.
  • Identify safety and security risks and collaborate with the Cabin Supervisor for remedial actions according to SOPs.
  • Administer first aid when necessary.
  • Report irregularities and malfunctions to the Cabin Supervisor, Flight Crew, and Captain as appropriate.
Customer Service
  • Welcome passengers and assist with boarding formalities; record necessary data in the aircraft logbook per airline and civil aviation authority procedures.
  • Provide excellent service by attending to passenger requests and needs.
  • Assist passengers experiencing stress or difficulties following policies and procedures.
  • Promote onboard revenue, including meals, products, and charity services, to meet individual and team targets.
  • Handle cash and credit card payments securely.
Pre-Flight and Post-Flight Responsibilities
  • Conduct pre-flight checks of supplies and equipment; report deficiencies.
  • Ensure cabin cleanliness and adequate provisioning at transit stations.
  • Coordinate handovers with catering, cleaning, and maintenance staff.
  • Complete post-flight reports and assessments, including cabin safety and duty-free procedures.
  • Maintain professional knowledge through recurrent training and workshops.

Qualifications and Requirements:

  • Minimum age: 18 years; maximum age: 28 for Cabin Crew, 36 for Lead Cabin Crew.
  • Attested SSC/O-Level and HSC/A-Level certificates.
  • Valid CNIC and passport.
  • Fluent in English; additional languages are a plus.
  • Height: 160 cm (female), 170 cm (male); proportional weight.
  • Clear skin without visible tattoos when in uniform.
  • Physically and medically fit for cabin duties.
Documents Required:
  • Resume
  • Attested matriculation and intermediate certificates
  • Updated CNIC and passport

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