Customer Service Solutions Professional

1 week ago

Islamabad, Islamabad, Pakistan beBeeSolution Full time 900,000 - 1,200,000
Job Title: Customer Solutions Specialist

We are seeking a highly skilled and customer-focused professional to fill the role of a Customer Solutions Specialist.

This is a dynamic opportunity for an individual who can effectively communicate with customers, provide software support, and drive customer satisfaction.

The ideal candidate will be available to work during Eastern Time Zone (between 6 pm to 6 am Pakistan time).

About the Role
  • Provide technical support to customers via phone, email, or other communication channels
  • Investigate and resolve customer issues in a timely and professional manner
  • Develop strong relationships with customers to ensure their needs are met
  • Collaborate with internal teams to resolve complex customer issues
Requirements
  • 1-3 years of experience in customer support or customer care with international clients
  • Highly organized and detail-oriented with excellent problem-solving skills
  • Strong interpersonal and communication skills with proficiency in English
  • Ability to work independently and as part of a team
  • Flexibility to work varied shifts including evenings and weekends
Benefits
  • Competitive salary package based on experience
  • Comprehensive Group Health and Life Insurance
  • Gratuity and EOBI
  • Paid time off (Annual, Sick, Casual, Bereavement, Parental)
  • Quarterly Bonuses and Quarterly fun event
Work Environment

As a remote-friendly company, we offer flexible working hours and a collaborative work environment. The selected candidate will be required to undergo telephonic call, online initial interview, and written assessment, and online final interview.

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