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Customer Service Director

2 weeks ago

Karachi, Sindh, Pakistan 14th Street Pizza Co. Full time
Job Overview

14th Street Pizza Co. seeks an experienced Customer Service Director to lead our customer service team in providing exceptional support and resolving complex inquiries.

Responsibilities
  1. Policy Development: Collaborate with the management team to develop and update customer service policies and procedures that align with company goals.
  2. Expectation Management: Foster a positive relationship between customers and our team by effectively managing customer expectations.
  3. Complex Inquiry Resolution: Provide timely and effective solutions to more complex customer inquiries and complaints, ensuring high levels of customer satisfaction.
  4. Communication Records: Maintain accurate records of all customer communications to track progress and identify areas for improvement.
  5. Performance Analysis: Analyze key performance indicators to assess the effectiveness of our customer service operations and identify opportunities for growth.
  6. Team Management: Recruit, train, and conduct performance reviews of new staff members to ensure they meet the required standards.
Requirements
  • Experience: A minimum of 2-4 years of managerial experience in a dynamic environment.
  • Language Skills: High conversational level in English.
  • Skillset: Strong team building and result-oriented skills.
About Us

14th Street Pizza Co. is a dynamic fast-paced food establishment dedicated to delivering excellent customer experiences. We are committed to creating a positive work environment that supports our employees' growth and development.