Customer Experience Director

19 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Role

We are seeking a highly experienced and motivated Customer Experience Director to join our team. In this role, you will be responsible for leading our customer experience strategy and ensuring that our customers receive the best possible experience.

Your primary responsibility will be to develop and implement a customer-centric approach to customer service, focusing on delivering exceptional customer experiences that meet and exceed performance objectives.

In addition to this, you will be responsible for staying up-to-date with the latest industry trends and best practices, and for identifying opportunities to improve customer satisfaction and loyalty.

We are looking for someone who is passionate about delivering exceptional customer experiences and has a strong focus on customer satisfaction.

Key Responsibilities
  • Develop and implement a customer-centric approach to customer service
  • Stay up-to-date with the latest industry trends and best practices
  • Identify opportunities to improve customer satisfaction and loyalty
  • Meet and exceed customer satisfaction targets
  • Develop and implement processes and procedures to improve customer satisfaction


  • Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

    Job DescriptionSui Southern Gas Company Limited is seeking a highly skilled and experienced professional to fill the role of Customer Experience Director. This position plays a crucial part in enhancing and improving customer services across various departments, with a focus on sales, billing, and customer service.The ideal candidate will possess strong...


  • Karachi, Sindh, Pakistan E-Square Full time

    We're looking for a Customer Experience Director to lead our call center operations at E-Square. As a seasoned Manager, you'll be responsible for overseeing the day-to-day activities of our call center, ensuring seamless execution of processes and procedures. Your strong analytical and problem-solving skills will enable you to identify areas for improvement...


  • Karachi, Sindh, Pakistan Freshop Full time

    Job Description:Freshop is seeking an experienced Retail Business Director to lead our store operations. The successful candidate will be responsible for driving sales growth, managing the sales team, and overseeing store compliance with health and safety regulations.The key responsibilities of this role include developing and implementing business...


  • Karachi, Sindh, Pakistan Team A Ventures Full time

    **Job Description:**As a Sales Team Lead at Team A Ventures, you will play a critical role in driving sales performance and achieving business objectives.Key Responsibilities:Implementing Company objectives as outlined in the Sales Force Direction document.Managing sales team to highest standards of customer service.Interpreting space management and best...


  • Karachi, Sindh, Pakistan The Forum Full time

    Why Join Us?At The Forum, we offer a dynamic and challenging work environment that provides opportunities for professional growth and development. Our team is committed to delivering exceptional customer experiences, and we are looking for talented individuals who share our vision and values.Competitive Salary: We offer a competitive salary and benefits...


  • Karachi, Sindh, Pakistan Cannar Venture Inc. Full time

    Cannar Venture Inc. is seeking a Customer Service Director to lead our customer-facing teams.Key Qualifications:We require an MBA from a reputable university and 2 years of experience in sales or customer service.Job Responsibilities:Conduct market research to identify potential clients and build networks to derive sales for assigned projects.Pitch relevant...


  • Karachi, Sindh, Pakistan J & P Coats Pakistan Full time

    Job Description: The Customer Service Director is responsible for developing and implementing customer service strategies that meet business objectives. Key responsibilities include dealing with customer complaints, investigating root causes, and providing solutions within defined timelines. This role requires close coordination with QA and Operation teams...


  • Karachi, Sindh, Pakistan 14th Street Pizza Co. Full time

    Job Overview14th Street Pizza Co. seeks an experienced Customer Service Director to lead our customer service team in providing exceptional support and resolving complex inquiries.ResponsibilitiesPolicy Development: Collaborate with the management team to develop and update customer service policies and procedures that align with company goals.Expectation...


  • Karachi, Sindh, Pakistan Ways Group Full time

    Welcome to HR Ways, a renowned Technical Recruitment Firm dedicated to helping software houses and IT Product companies find top-notch IT talent. With a global presence in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and more, we're proud to be a trusted partner for 300+ employers worldwide.We believe that by gathering the...


  • Karachi, Sindh, Pakistan Dawlance Full time

    Job Description:The Customer Experience Manager is responsible for ensuring customer satisfaction parameters and planning initiatives to enhance customer experience in collaboration with the operations team.Key Responsibilities:Evaluate customer feedback and develop personal development plans in collaboration with the training and development team.Create...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Description:We are looking for a highly motivated Customer Experience Coordinator to join our team. As a Customer Experience Coordinator, you will be responsible for ensuring that our customers have a seamless onboarding experience.Your primary responsibilities will include coordinating with customers during the onboarding process, addressing queries,...


  • Karachi, Sindh, Pakistan Facon Pakistan Full time

    Are you a customer service rockstar looking for a new challenge? We're hiring a Senior Customer Support Representative at Facon Pakistan to help international customers with product inquiries, troubleshooting, and issue resolution.We're passionate about delivering exceptional customer experiences, and we're looking for someone who shares our vision. As a...


  • Karachi, Sindh, Pakistan K-Electric Full time

    Customer Experience SpecialistThe Customer Experience Specialist will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty. The ideal candidate will have excellent communication and interpersonal skills, as well as a strong understanding of customer service principles and practices.Key...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Become a Support Services Representative and play a crucial role in delivering exceptional customer experiences through phone and chat interactions.Job ResponsibilitiesRespond to customer inquiries and provide assistance via calls and chat sessions.Resolve customer issues or redirect them to the appropriate department for further support.Maintain accurate...


  • Karachi, Sindh, Pakistan NielsenIQ Full time

    At NielsenIQ, we are seeking a Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure high customer satisfaction by understanding and addressing their needs and goals.Key ResponsibilitiesConduct...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    At Delivery Hero SE, we're on a mission to revolutionize the delivery experience. As a Customer Experience Manager, you'll be at the forefront of this endeavor, driving strategic initiatives that elevate our customers' satisfaction and loyalty.Company OverviewWe operate in over 70 countries worldwide, with a strong presence in Europe, Asia, and Latin...


  • Karachi, Sindh, Pakistan GE Solutions Full time

    We are looking for a Customer Experience Specialist to join our team at GE Solutions. The ideal candidate will have experience in e-commerce sales and strategy planning, as well as excellent communication and problem-solving skills.The successful candidate will be able to analyze customer data to identify trends and areas for improvement, and develop...


  • Karachi, Sindh, Pakistan Esire Full time

    We are looking for a detail-oriented Customer Experience Specialist to join our team. In this role, you will play a key part in ensuring customers receive the best shopping experience by providing accurate size recommendations, conducting product fit checks, and assisting in product audits. This position is ideal for someone passionate about fashion,...


  • Karachi, Sindh, Pakistan UA Outsourcing Full time

    Customer Experience SpecialistWe are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team at UA Outsourcing, Pakistan.The ideal candidate will possess excellent written and verbal communication skills, be proficient in Microsoft Office, and have a strong understanding of customer service best practices.The primary...


  • Karachi, Sindh, Pakistan Careem Networks FZ LLC Full time

    About YouWe are looking for an experienced Customer Experience Manager to join our team at Careem Networks FZ LLC. As a key member of our operations department, you will be responsible for ensuring the smooth delivery of our services, handling customer care requests, and providing exceptional support to our clients. If you have a passion for delivering...