Lead Technical Solutions Specialist

4 days ago

Karachi, Sindh, Pakistan beBeeTechSupport Full time

Join our team as a Technical Support Specialist. About the Role

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  • This is an exciting opportunity for a skilled technical support specialist to join our dynamic team.
  • The ideal candidate will have exceptional communication skills, strong technical background, and customer-centric mindset.
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Responsibilities

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  • Customer Support & Issue Resolution: Provide timely assistance to clients with technical issues via email, phone, ticketing systems, or live chat.
  • Technical Troubleshooting & Escalation: Troubleshoot complex technical issues such as network/server problems, database inquiries, and operating system issues, escalating unresolved issues to development teams.
  • Product Knowledge & Guidance: Offer product knowledge and training to clients, suggest software upgrades, and help them maximize software value.
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Requirements

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  • Communication Skills: Exceptional verbal and written English language skills, ability to explain technical concepts clearly.
  • Technical Proficiency: Strong working knowledge of Microsoft Office and website applications, experience with SQL, Windows Server environments, server/client application installations.
  • Customer Service Experience: Minimum 5+ years in customer service or helpdesk environment, passion for problem-solving and client satisfaction.
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Benefits

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  • Competitive Market Salary
  • Medical Coverage - Self and Dependents
  • Parent Medical Coverage
  • Provident Fund
  • Employee Performance-based Bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational Area for In-house Games
  • Sporadic On-shore Training Opportunities
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We Are Committed To Creating A Culture Of Respect That Thrives On The Varied Perspectives And Experiences Of All Individuals We Recruit, Employ, Promote, And Compensate.

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We actively encourage qualified individuals with special needs to apply. Should you require assistance in completing the application process, please contact our HR team.

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