
Lead Technical Solutions Specialist
4 days ago
Join our team as a Technical Support Specialist. About the Role
">- This is an exciting opportunity for a skilled technical support specialist to join our dynamic team.
- The ideal candidate will have exceptional communication skills, strong technical background, and customer-centric mindset.
Responsibilities
">- Customer Support & Issue Resolution: Provide timely assistance to clients with technical issues via email, phone, ticketing systems, or live chat.
- Technical Troubleshooting & Escalation: Troubleshoot complex technical issues such as network/server problems, database inquiries, and operating system issues, escalating unresolved issues to development teams.
- Product Knowledge & Guidance: Offer product knowledge and training to clients, suggest software upgrades, and help them maximize software value.
Requirements
">- Communication Skills: Exceptional verbal and written English language skills, ability to explain technical concepts clearly.
- Technical Proficiency: Strong working knowledge of Microsoft Office and website applications, experience with SQL, Windows Server environments, server/client application installations.
- Customer Service Experience: Minimum 5+ years in customer service or helpdesk environment, passion for problem-solving and client satisfaction.
Benefits
">- Competitive Market Salary
- Medical Coverage - Self and Dependents
- Parent Medical Coverage
- Provident Fund
- Employee Performance-based Bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational Area for In-house Games
- Sporadic On-shore Training Opportunities
We Are Committed To Creating A Culture Of Respect That Thrives On The Varied Perspectives And Experiences Of All Individuals We Recruit, Employ, Promote, And Compensate.
">We actively encourage qualified individuals with special needs to apply. Should you require assistance in completing the application process, please contact our HR team.
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