Technical Support Professional

7 days ago


Hyderabad City Taluka, Pakistan ECS ME Full time

ECS ME is looking for an experienced Technical Support Professional to provide top-notch support for our applications. As a member of our team, you will be responsible for identifying and resolving technical issues, ensuring smooth application performance, and optimizing system efficiency.

Required Skills and Qualifications:

  • 5+ years of experience in a relevant technical position within large organizations.
  • Experience in Application Production Support within the ITIL Framework.
  • Hands-on experience in:
    • Application troubleshooting, configuration, and maintenance.
    • Application performance tuning and optimization.
    • Proactive monitoring, incident analysis, and resolution within SLA.
  • Strong understanding of Siebel Architecture, including:
    • Siebel Administration, Workflow Configuration, EAI, and Siebel Tools.
    • Siebel EIM Module hands-on experience.
  • Experience in handling interface-related issues and familiarity with Middleware systems like Bawaba/Open API/Microservices.
  • Good knowledge of Java-based applications.
  • Expertise in Unix Commands & Shell Scripting for automation and server optimization.
  • Experience with Oracle SQL & PL/SQL.
  • Knowledge of Siebel Server Administration on IBM AIX Platform, including:
    • Component parameter analysis, Siebel Gateway Server management.
    • WebLogic administration for maintaining BIP and OPA 10 implementations.
    • Debugging, fixing, and upgrading the Oracle stack (BIP and OPA).

Benefits:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of relevant experience in Siebel Administration and Application Support.
  • Preferred experience in the Banking sector.
  • Strong problem-solving skills, proactive approach, and ability to work in a high-pressure environment.


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