
Technical Support Professional
7 days ago
ECS ME is looking for an experienced Technical Support Professional to provide top-notch support for our applications. As a member of our team, you will be responsible for identifying and resolving technical issues, ensuring smooth application performance, and optimizing system efficiency.
Required Skills and Qualifications:
- 5+ years of experience in a relevant technical position within large organizations.
- Experience in Application Production Support within the ITIL Framework.
- Hands-on experience in:
- Application troubleshooting, configuration, and maintenance.
- Application performance tuning and optimization.
- Proactive monitoring, incident analysis, and resolution within SLA.
- Strong understanding of Siebel Architecture, including:
- Siebel Administration, Workflow Configuration, EAI, and Siebel Tools.
- Siebel EIM Module hands-on experience.
- Experience in handling interface-related issues and familiarity with Middleware systems like Bawaba/Open API/Microservices.
- Good knowledge of Java-based applications.
- Expertise in Unix Commands & Shell Scripting for automation and server optimization.
- Experience with Oracle SQL & PL/SQL.
- Knowledge of Siebel Server Administration on IBM AIX Platform, including:
- Component parameter analysis, Siebel Gateway Server management.
- WebLogic administration for maintaining BIP and OPA 10 implementations.
- Debugging, fixing, and upgrading the Oracle stack (BIP and OPA).
Benefits:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of relevant experience in Siebel Administration and Application Support.
- Preferred experience in the Banking sector.
- Strong problem-solving skills, proactive approach, and ability to work in a high-pressure environment.
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