Technical Account Manager

23 hours ago


Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

We're on a mission to simplify cloud infrastructure and provide innovative solutions for builders worldwide. As a Career Professional in our Customer Success team, you'll play a vital role in driving customer satisfaction, loyalty, and growth.

Your Key Responsibilities:
  • Tech Support: Provide exceptional technical support to our customers, addressing their queries, and resolving technical issues promptly.
  • Cross-Functional Collaboration: Work closely with our sales, marketing, and product teams to ensure seamless customer onboarding and retention.
  • Process Improvement: Identify areas for process improvement and contribute to the development of new procedures and policies.
Requirements:
  • Cloud Infrastructure Knowledge: Have a solid grasp of cloud infrastructure fundamentals, including networking, storage, and virtualization.
  • Communication Skills: Be able to articulate complex technical information to both technical and non-technical audiences.
  • Adaptability: Demonstrate the ability to adapt quickly to changing priorities, deadlines, and requirements.


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