Support Specialist Role
1 day ago
The primary objective of a Customer Support Representative is to establish effective communication with customers, provide solutions to their queries and issues, and foster long-lasting relationships.
Key Responsibilities:
- Engage in regular interaction with customers through various channels to address their concerns and provide relevant information.
- Collaborate with customers to develop strong service alliances.
- Ensure timely responses to customer inquiries, track and resolve any outstanding issues.
- Contribute to the growth and development of our customers.
- Maintain a high-quality customer experience resulting in exceptional service ratings.
Required Skills and Qualifications:
- Higher secondary education or equivalent.
- Age range: 18-45 years.
- Excellent command over English with a neutral accent.
- Proficiency in MS Office applications, particularly Excel.
- Flexibility and adaptability in work assignments.
- Customer-centric attitude and empathy.
- Emotional Intelligence and Critical Thinking abilities.
- Self-motivated, assertive, and responsive individual.
- Up-to-date hardware and software requirements for optimal performance.
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