Senior Service Delivery Manager

2 days ago


Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time
Job Overview

Sui Southern Gas Company Limited is a leading energy provider seeking a seasoned professional to lead its Senior Service Delivery Manager role. The successful candidate will be responsible for overseeing various departments within the Customer Services Division, focusing on delivering exceptional customer experiences.

This strategic position requires a highly motivated individual with excellent leadership and communication skills. The ideal candidate will work closely with senior management to formulate and implement plans to enhance customer satisfaction and reinforce the company's brand image.

Key Accountabilities:

  • Directing and supervising all functions to ensure customer satisfaction and focused services align with the company vision and mission
  • Formulating and implementing strategies for improving customer service quality through sales, billing, and customer service departments
  • Leading cross-functional teams to resolve day-to-day issues and drive improvements
  • Collaborating with regional heads to enhance operational efficiency and achieve targets
  • Developing and maintaining procedures and policies to address customer concerns and feedback
  • Driving business growth through effective customer relationship management and loyalty building initiatives


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Company DescriptionThe pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...


  • Karachi, Sindh, Pakistan Zameen Full time

    Job DescriptionZameen is seeking a highly skilled Operations Team Lead to join our team. The successful candidate will be responsible for overseeing and optimizing the delivery of services to our clients, while also providing leadership and guidance to a team of service delivery professionals.ResponsibilitiesManage Service Delivery Personnel: Supervise a...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Job DescriptionAs a key member of the Regional Finance SSC Domain, you will play a vital role in preparing accounts payables and reporting to management. You will be responsible for liaising with vendors, resolving queries, and ensuring accuracy of monthly reports by monitoring vendor and customer activities.Your responsibilities will include developing...


  • Karachi, Sindh, Pakistan hHELIOS Full time

    We are looking for a Service Delivery Manager at hHELIOS to lead the processing department and improve existing processes.Key ResponsibilitiesCustomer Interaction: Deal directly with customers via phone, email, or face-to-face interactions.Complaint Resolution: Resolve customer complaints efficiently.Information Gathering: Obtain and evaluate relevant...


  • Karachi, Sindh, Pakistan Standard Chartered Full time

    About the RoleAs a Service Delivery Specialist at Standard Chartered, you will play a key role in delivering exceptional client service and experience. Your primary responsibility will be to act as a service partner, working closely with RMs, Product Sales, Operations, and other key internal stakeholders to solve client channel issues and identify...


  • Karachi, Sindh, Pakistan Recruit Best Full time

    Job Overview:As a Service Delivery Specialist at Recruit Best, you will be responsible for delivering exceptional service to our clients and candidates. This includes managing multiple projects simultaneously, coordinating logistics, and communicating effectively with stakeholders.


  • Karachi, Sindh, Pakistan Golpik Full time

    Golpik Inc is a respected organization seeking a highly skilled IT Service Delivery Professional to join our team in Karachi.This role involves delivering exceptional IT services, including deploying product updates, identifying production issues, and implementing integrations that meet customer needs. As an IT Service Delivery Professional, you will...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide and are headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is...


  • Karachi, Sindh, Pakistan Innovative Private Limited Full time

    Key ResponsibilitiesThe Regional Service Delivery Head will be responsible for overseeing the delivery of client services across our regional offices. You will work closely with our client services teams to ensure that all services are delivered to the highest standard.Key responsibilities will include:Managing regional client services operationsLeading...


  • Karachi, Sindh, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

    Role Summary:We are seeking an experienced Head of Service Quality to lead our Quality Team in delivering exceptional service quality and standards for local and international campaigns. The ideal candidate will have at least 13 years of working experience in the related field and be a senior manager specializing in quality control/assurance, BPO/services...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    We're looking for a highly motivated and skilled professional to lead our food-focused marketing campaigns, taking ownership of their development and execution. With a keen eye for detail and a talent for creative problem-solving, you will craft compelling content and promotional materials that capture the essence of our brand and resonate with our target...


  • Karachi, Sindh, Pakistan Project Accountants Ltd. Full time

    Job Summary:The Senior Manager – Accounting Services will be responsible for overseeing the end-to-end delivery of accounting services to clients worldwide, ensuring compliance with international accounting standards.This individual will play a key leadership role, providing guidance to junior staff, managing client relationships, and ensuring the timely...


  • Karachi, Sindh, Pakistan Arpatech Pvt Ltd Full time

    Job Responsibilities:• Responsible for timely resolution of customer issues, effective monitoring of tickets, understanding OEM catalogs and pricing.• Teleconference with the Supplier to get updates and ensuring timely escalations of issues.• Work with international clients belonging to Foreign Regions.• Work in rotation while providing customers...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    The ideal candidate will have a strong background in marketing, sales, or campaign management, preferably within the food delivery or F&B sector. A Bachelor's degree in Marketing, Business, or a related field, along with relevant industry certifications, would be highly valued.Key qualifications include:Data analysis and interpretation skillsExcellent...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Succeeding in a Fast-Paced EnvironmentWe operate in a flexible but fast-paced environment, with a focus on innovation, prioritization, decision-making, and delivery. As a Senior Executive, Account Management, you will need to prioritize tasks effectively and manage multiple projects simultaneously.Key RequirementsBachelor's degree or higher in any related...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Job OverviewWe are seeking a highly skilled Financial Planning and Analysis Manager to join our team at Delivery Hero SE.The successful candidate will be responsible for leading the development and execution of financial plans, forecasts, and models. They will also perform in-depth financial analysis, provide insightful commentary, and collaborate with...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Purpose and ScopeThe Assistant Manager, Business Analyst role at Delivery Hero SE is designed to drive business growth and deliver results-driven solutions within our Commercial Domain.You will work closely with our teams to develop and implement strategic initiatives that drive revenue growth and improve customer satisfaction.Your Key...


  • Karachi, Sindh, Pakistan Click9 Pakistan Full time

    Senior Operations Executives play a critical role in driving business growth at Click9 Pakistan. As a seasoned professional, you will be responsible for managing key client projects from initiation to delivery, ensuring they meet the highest standards of quality, timeliness, and budget compliance.ResponsibilitiesDeveloping project plans, timelines, and...


  • Karachi, Sindh, Pakistan Zameen Full time

    Job SummaryWe are seeking a highly skilled Senior Operations Manager to join our team at Zameen. The successful candidate will be responsible for overseeing and optimizing the delivery of services to our clients, while also providing leadership and guidance to a team of service delivery professionals.Key ResponsibilitiesDevelop and Implement Service Delivery...