Head of Service Delivery
1 week ago
Role Summary:
We are seeking an experienced Head of Service Quality to lead our Quality Team in delivering exceptional service quality and standards for local and international campaigns. The ideal candidate will have at least 13 years of working experience in the related field and be a senior manager specializing in quality control/assurance, BPO/services operations, or equivalent.
Responsibilities:
- Maintain Service Quality: Ensure that all services meet the required quality and standards.
- Design Monitoring Standards: Develop and implement monitoring standards to measure service quality.
- Liaise with Operations: Collaborate with operation managers to ensure seamless communication and effective implementation of QA systems.
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Regional Service Delivery Head
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IT Delivery Head
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Head of Client Services
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Head of Customer Services Operations
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Senior Service Delivery Manager
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Head of Accounting Services
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Service Delivery Expert
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AP Service Delivery Manager
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Head Of Service Quality
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IT Department Head
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Service Delivery Manager
2 weeks ago
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Service Delivery Executive
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Head of Factory Management
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