Head of Service Delivery

1 week ago


Karachi, Sindh, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

Role Summary:

We are seeking an experienced Head of Service Quality to lead our Quality Team in delivering exceptional service quality and standards for local and international campaigns. The ideal candidate will have at least 13 years of working experience in the related field and be a senior manager specializing in quality control/assurance, BPO/services operations, or equivalent.

Responsibilities:

  1. Maintain Service Quality: Ensure that all services meet the required quality and standards.
  2. Design Monitoring Standards: Develop and implement monitoring standards to measure service quality.
  3. Liaise with Operations: Collaborate with operation managers to ensure seamless communication and effective implementation of QA systems.


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