Service Delivery Operations Manager

14 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Role

The ideal candidate will lead a team responsible for managing billing processes across Pakistan. This involves monitoring and ensuring Service Level Agreements (SLAs) are consistently met, both for internal teams and outsourced providers.

The successful candidate will be responsible for championing operational excellence through standardization and automation initiatives, enhancing customer satisfaction.

Key responsibilities include overseeing the onboarding and integration of new markets or processes into the Shared Service Centre, driving functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.

Additionally, the Service Delivery Lead will provide stakeholders with timely reports and analyses to facilitate strategic decision-making.

  • Ensure vendors and restaurants are paid accurately and on time, in line with SLAs or contractual terms.
  • Maintain effective communication and coordination with all relevant stakeholders.
  • Provide monthly reporting and insights to support in-country teams.


  • Karachi, Sindh, Pakistan Delivery Hero Austria Full time

    About the opportunityThe pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring...


  • Karachi, Sindh, Pakistan Zameen Full time

    Job DescriptionZameen is seeking a highly skilled Operations Team Lead to join our team. The successful candidate will be responsible for overseeing and optimizing the delivery of services to our clients, while also providing leadership and guidance to a team of service delivery professionals.ResponsibilitiesManage Service Delivery Personnel: Supervise a...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Role OverviewThis position requires a highly motivated individual to lead the Order to Cash (O2C) Service Delivery team in Pakistan. The successful candidate will be responsible for managing billing processes, ensuring Service Level Agreements (SLAs) are consistently met, and driving operational excellence through standardization and automation...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Company DescriptionThe pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Summary:About the RoleWe are looking for a highly motivated Delivery Operations Manager to lead our rider acquisition efforts. The ideal candidate will have experience in developing and implementing strategic plans to meet growing demands for delivery services.Main ResponsibilitiesThis role involves working closely with recruitment agencies, job portals,...


  • Karachi, Sindh, Pakistan Standard Chartered Full time

    About the RoleAs a Service Delivery Specialist at Standard Chartered, you will play a key role in delivering exceptional client service and experience. Your primary responsibility will be to act as a service partner, working closely with RMs, Product Sales, Operations, and other key internal stakeholders to solve client channel issues and identify...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    About the Role:This is an exciting opportunity to work as a Customer Service Operations Executive. The successful candidate will be responsible for coordinating service delivery, ensuring compliance with SLAs, and providing excellent customer support.Key responsibilities include monitoring service performance, preparing regular reports, and collaborating...


  • Karachi, Sindh, Pakistan Innovative Private Limited Full time

    Key ResponsibilitiesThe Regional Service Delivery Head will be responsible for overseeing the delivery of client services across our regional offices. You will work closely with our client services teams to ensure that all services are delivered to the highest standard.Key responsibilities will include:Managing regional client services operationsLeading...


  • Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

    Job OverviewSui Southern Gas Company Limited is a leading energy provider seeking a seasoned professional to lead its Senior Service Delivery Manager role. The successful candidate will be responsible for overseeing various departments within the Customer Services Division, focusing on delivering exceptional customer experiences.This strategic position...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Job DescriptionAs a key member of the Regional Finance SSC Domain, you will play a vital role in preparing accounts payables and reporting to management. You will be responsible for liaising with vendors, resolving queries, and ensuring accuracy of monthly reports by monitoring vendor and customer activities.Your responsibilities will include developing...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    About UsDelivery Hero SE is a leading local delivery platform operating in over 70 countries worldwide. Our mission is to deliver an amazing experience – fast, easy, and to your door.As a Business Growth Specialist, you will play a critical role in driving our growth initiatives and meeting our business objectives in Pakistan. You will have the opportunity...


  • Karachi, Sindh, Pakistan foodpanda hk Full time

    About the opportunityThe pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring...


  • Karachi, Sindh, Pakistan hHELIOS Full time

    We are looking for a Service Delivery Manager at hHELIOS to lead the processing department and improve existing processes.Key ResponsibilitiesCustomer Interaction: Deal directly with customers via phone, email, or face-to-face interactions.Complaint Resolution: Resolve customer complaints efficiently.Information Gathering: Obtain and evaluate relevant...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    At Delivery Hero SE, we're on a mission to revolutionize the delivery experience. As a Customer Experience Manager, you'll be at the forefront of this endeavor, driving strategic initiatives that elevate our customers' satisfaction and loyalty.Company OverviewWe operate in over 70 countries worldwide, with a strong presence in Europe, Asia, and Latin...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Company OverviewDelivery Hero SE is a pioneering local delivery platform, connecting customers with food vendors in over 70+ countries worldwide. Our mission is to deliver an amazing experience—fast, easy, and to your door.We operate in a dynamic environment, driven by innovation and customer satisfaction. Headquartered in Berlin, Germany, our company has...

  • Operations Executive

    12 hours ago


    Karachi, Sindh, Pakistan A.J Worldwide Service Pakistan Full time

    Get AI-powered advice on this job and more exclusive features.Founded in 1998, A.J Worldwide Service Pakistan is a leading freight forwarding company that specializes in air, sea, and road transportation services. With a dedicated team, we offer tailor-made temperature-controlled solutions to meet our customers' logistics needs. Contact us at hr@ajwwpk.com...


  • Karachi, Sindh, Pakistan Unilever Full time

    Job DescriptionThis role is responsible for delivering world-class service to customers, ensuring efficient and cost-effective transportation solutions are in place for today and tomorrow.Main Responsibilities:Manage day-to-day sales operations, overseeing operations from 10 distribution centers in Pakistan and addressing operational issues with internal and...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Company OverviewDelivery Hero SE is a pioneering local delivery platform with a mission to deliver an amazing experience—fast, easy, and to your door. Headquartered in Berlin, Germany, the company operates in over 70+ countries worldwide.Job DescriptionWe are seeking a skilled Financial Operations Specialist to join our team. As a key member of our finance...


  • Karachi, Sindh, Pakistan Pakistan Revenue Automation (Pvt) Ltd. Full time

    Job RequirementsPakistan Revenue Automation (Pvt) Ltd. is seeking an experienced Data Center Operations Director to join our team. As a key member of our IT department, you will be responsible for managing our data center operations, including data backup, disaster recovery, and business continuity.Key ResponsibilitiesManage data center operations, including...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Job SummaryWe are seeking a highly experienced Director of Financial Operations to join our team at Delivery Hero SE.The successful candidate will be responsible for leading the development and execution of financial strategies, managing financial operations, and providing financial guidance to cross-functional teams.About the RoleIn this role, you will be...