Technical Support Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeAnalyst Full time
Job Title: Service Desk Analyst

At Giant Group, we have an exciting opportunity for a Service Desk Analyst to join our growing team.

Job Title: Service Desk Analyst

Location: Our company is located in Lahore.

Hours: 40 hours per week, Monday to Friday, 2 shifts: 2:00 pm- 11:00 pm or 11:00 pm to 7:00 am (times will be adjusted for daylight saving)

Tenure: Permanent

Our company is a workforce management platform and solutions provider. We are committed to equal opportunities in employment.

We believe that businesses can engage and manage global talent without any barriers.

As the Service Desk Analyst, you will have impact on ensuring services are delivered effectively and efficiently to meet the needs of customers and the organization.

You will play a crucial role in our 1st line applications support, handling technical issues, service requests & change requests.

Key responsibilities of the role include:

  • Ensuring user queries or issues are captured, validated, and triaged where required for further processing.
  • Ensure that incidents and requests are handled according to Service Desk Service Level Agreements.
  • Prioritise & escalate incidents & problems based on the business impact.
  • Ensure change management processes are adhered to.
  • Educate clients on the supported application.
  • Achieve weekly/monthly activity KPI's.
  • Become customers trusted advisor by being highly knowledgeable about products and services offered by our company.
  • Ensuring that various types of information are communicated to users through the appropriate channel(s).
  • Ensuring improvement of the processes through analysis, reviews, and reporting

Employee Benefits:

  • Provident fund
  • Health insurance
  • Mental health coverage
  • Life insurance
  • Role related studies
  • Parking
  • Referral bonuses
  • Cafeteria and game room for recreation
  • Birthday leave
  • Long term service award
  • Company events and trips

Our posts are subject to pre-employment checks.

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