Technical Support Role

10 hours ago

Lahore, Punjab, Pakistan beBeeTechnical Full time
Java Technical Support Specialist

We are seeking a Java Technical Support Specialist to join our Incident Response Team. This welcoming role offers opportunities for professionals at various experience levels who are passionate about Java and technical support.

The ideal candidate will monitor applications, resolve issues, and help maintain our Java-based systems. They will provide technical support coverage during business hours, troubleshoot and resolve issues in Java applications, document incidents and solutions for knowledge sharing, collaborate with development teams on improvements, and participate in process enhancement initiatives.

To be successful in this role, the candidate should have experience with Java development and troubleshooting, familiarity with support roles and incident response, problem-solving and analytical thinking skills, good communication abilities, and an advanced level of English.

In return, we offer a 100% remote work arrangement, excellent compensation, hardware and software setup for working from home, flexible hours, paid parental leaves, vacations, and national holidays, and a supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Key Responsibilities:

  • Provide technical support coverage during business hours
  • Monitor system performance and respond to alerts
  • Troubleshoot and resolve issues in Java applications
  • Document incidents and solutions for knowledge sharing
  • Collaborate with development teams on improvements
  • Participate in process enhancement initiatives

Requirements:

  • Experience with Java development and troubleshooting
  • Familiarity with support roles and incident response
  • Problem-solving and analytical thinking skills
  • Good communication abilities
  • Advanced level of English

What We Offer:

  • 100% remote work arrangement
  • Excellent compensation
  • Hardware and software setup for working from home
  • Flexible hours
  • Paid parental leaves, vacations, and national holidays
  • Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities

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