
Customer Experience Director
7 days ago
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in customer service management.
We are seeking a highly motivated and customer-focused individual to oversee and enhance our customer service operations. This role is responsible for managing customer interactions, ensuring prompt and effective responses, resolving complaints, and improving overall customer satisfaction.
Key Responsibilities:- Develop and implement customer service policies, procedures, and best practices to enhance efficiency and customer satisfaction.
- Monitor and analyze customer feedback, identifying trends and areas for improvement.
- Work closely with cross-functional teams, including sales, marketing, and operations, to ensure a seamless customer experience.
- Train, mentor, and support customer service representatives to improve service quality and team performance.
This position requires a bachelor's degree in Business Administration, Customer Service, Communications, or a related field. The successful candidate will have proven experience in a customer service leadership role and excellent verbal and written communication skills.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Management
Industry: Social Networking Platforms
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