Account Growth Manager
2 days ago
We are seeking a skilled Client Success Specialist to join our team. As the primary liaison between our clients and technical team, you will play a critical role in ensuring client satisfaction, adoption, and long-term retention.
Key Responsibilities:- Onboarding & Training: Guide clients through initial setup and onboarding for our Zoho services and SaaS products.
- Customer Relationship Management: Act as the main point of contact for key accounts, building strong relationships and regularly checking in on client goals, feedback, and system usage.
- Retention & Renewals: Proactively ensure customer retention through continuous support, training, and identifying blockers to success.
- Upselling & Expansion: Identify expansion opportunities within existing accounts.
- Issue Resolution Coordination: Collaborate with developers, solution architects, and support teams to resolve client issues quickly and professionally.
- Success Metrics & Reporting: Track client KPIs (usage, satisfaction, support tickets), and report insights internally to drive customer-focused improvements.
About You:
- Bachelor's degree in Business, IT, Marketing, or a related field.
- 1+ years of experience in customer success, account management, or project coordination—preferably in a SaaS or IT services environment.
- Understanding of Zoho CRM or Zoho ecosystem is highly desirable.
- Strong communication skills with fluency in English (written and verbal).
- Ability to manage multiple client accounts simultaneously.
- Familiarity with productivity and ticketing tools.
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