Team Performance Coach

5 days ago


Islamabad, Islamabad, Pakistan Backendz Full time

About the Role: Backendz is looking for a seasoned sales expert to fill the position of Call Center Lead. The successful candidate will have a strong background in sales, excellent leadership skills, and a proven track record of success.

Responsibilities:

  • Lead and manage a team of sales agents to achieve sales targets.
  • Develop and implement sales strategies to improve customer satisfaction and sales conversion.
  • Monitor and evaluate call quality to ensure agents follow best practices.
  • Provide coaching, training, and feedback to improve team performance.

Requirements:

  • Fluency in English (written and verbal communication).
  • Minimum 4-6 years of experience in a sales-oriented call center.
  • Proven ability to close sales and meet targets.
  • Leadership or supervisory experience is a plus.
  • Strong problem-solving skills and ability to handle escalated issues.


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