
Customer Support Specialist
6 days ago
We are looking for a detail-oriented and organized Customer Support Specialist to coordinate virtual sessions and provide exceptional client service. If you have excellent communication skills, experience in client coordination, and are proficient in Zoom and Google Calendar, we encourage you to apply.
Key Responsibilities:
- Host and coordinate virtual sessions (Zoom meetings, mediations, etc.)
- Communicate with international clients via phone, email, or chat
- Manage calendars and session schedules across time zones
- Ensure seamless technical setup before and during sessions
- Provide basic transcription services or manage transcription workflow
- Maintain accurate records and follow up on action items
Requirements:
- Excellent verbal and written communication skills in English
- Proficiency in Zoom, Google Calendar, and virtual collaboration tools
- Previous experience in client coordination, virtual assistance, or customer success
- Ability to work independently, prioritize tasks, and meet deadlines
Perks:
- Dynamic work environment
- Opportunity to work with diverse clients worldwide
- Comprehensive training and onboarding
Additional Information:
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