Retention and Growth Specialist

7 hours ago


Lahore, Punjab, Pakistan SolutionInn Full time
Key Responsibilities
  • Conduct proactive conversations with customers who have left our website or abandoned their shopping carts to identify underlying reasons for dissatisfaction.
  • Reach out to members who have canceled their memberships to gather feedback and attempt to resolve their issues in a timely manner.
  • Respond to inquiries and complaints, ensuring effective resolutions that meet customer expectations.
  • Develop and implement data-driven customer retention strategies to reduce churn and increase loyalty.
  • Collaborate closely with sales and marketing teams to design targeted campaigns for retaining high-value customers.
  • Offer personalized solutions, discounts, or incentives to encourage customers to stay or complete their purchases.


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