Retention Specialist

3 days ago


Lahore, Punjab, Pakistan SolutionInn Full time

SolutionInn is committed to providing an exceptional customer experience. As a key member of our team, you will play a crucial role in identifying opportunities to improve customer satisfaction, reducing churn, and driving business growth.

Responsibilities
  1. Engage with customers through multiple touchpoints to understand their needs and preferences.
  2. Analyze customer feedback and identify areas for improvement.
  3. Collaborate with cross-functional teams to develop and implement customer retention strategies.
  4. Design and execute targeted campaigns to retain high-value customers.
Requirements
  • Bachelor's degree in Business Administration, Marketing, Communication, or a related field.
  • Proven experience in customer service, account management, or customer success.


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