Customer Retention Specialist

11 hours ago


Lahore, Punjab, Pakistan Prime System Solutions Full time

This Customer Retention Specialist role requires a proven track record of building strong client relationships and delivering exceptional customer service. You will be responsible for managing relationships with our US-based MSP clients, ensuring their satisfaction, and helping them achieve their business goals through our services.

About the Job

In this role, you will work closely with internal teams (sales, operations, and technical support) to ensure seamless service delivery. You will also identify opportunities for upselling or expanding services based on client needs.

  • Develop and execute customer success strategies, ensuring high client retention and satisfaction.
  • Troubleshoot client issues, working with the technical support team to resolve them efficiently.

The ideal candidate will have a strong understanding of MSP business models, IT services, or related technologies, and excellent verbal and written English communication skills.



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