Contact Centre Agent

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time

Key Responsibilities:

  1. Liaise with clients and partners to handle live calls, setup accounts, make reservations, and manage email marketing campaigns as per the marketing manager's instructions.
  2. Develop strong relationships with partners/chauffeurs and occasionally guests via phone and email, ensuring timely resolution of queries while fostering trust.
  3. Proactively identify solutions to urgent needs arising from new requests or unexpected scenarios such as flight delays, car breakdowns, or emergencies.
  4. Maintain a positive attitude to delight customers, meet productivity goals, and leave a lasting impression on customers and chauffeurs.
  5. Foster customer satisfaction by following up on resolutions, keeping guests updated as needed, and providing actionable feedback on customer and chauffeur satisfaction as well as processes.

About the Role:

This is an exciting opportunity to join our team as a Contact Centre Agent. In this role, you will be responsible for handling client inquiries, resolving issues in a timely manner, and building strong relationships with our partners and clients. If you have excellent communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional customer service, we want to hear from you

What You Will Do:

  • Provide exceptional customer service via phone, email, and other communication channels.
  • Resolve client inquiries and issues efficiently and effectively.
  • Build and maintain strong relationships with clients and partners.
  • Work collaboratively with the marketing team to manage email marketing campaigns.
  • Contribute to process improvements and provide actionable feedback to enhance customer satisfaction.

Why Join Us:

We are committed to creating a positive and supportive work environment that allows our team members to grow and thrive. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proactive approach to problem-solving and ability to think critically.
  • Strong analytical and decision-making skills.
  • Ability to work collaboratively as part of a team.

Benefits:

We offer a competitive salary package, comprehensive training and development opportunities, and a range of benefits to support your physical and mental well-being.

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter, to us. We look forward to hearing from you

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